Frequently asked questions

What does the .HR in Sailing.hr stand for?

No, it’s not Human Resources 😛

It’s the Internet domain for Croatia – Hrvatska in Croatian.

Arrival & General Info

1. Check-in and check-out times?

Check-in and check-out is on Saturdays. Check-in is from 10.00 am  until 6.00 pm when boarding starts. Check-out and debarkation is no later than 9.00 am. The yachts need to be back in their marinas on Friday evening.

2. Where do I check-in and check-out?

Check-in is at our Hospitality desk in your designated marina which is stated on your booking confirmation. Check-out is at the same marina.

3. When do I board my yacht?

Boarding starts at 6.00 pm after you check-in at our Hospitality desk. Check-out and debarkation is no later than 9.00 am.

4. What happens if I can’t make it on time for the yacht departure on Saturday?

In case you miss the departure time, you need to make your way out to the yachts yourself. We do not provide any transfers out to the yachts once they have set sail.

5. Can I join the Sailing.hr for less than a week?

No, it’s not possible to book a cabin or a yacht for less than 7 days. You can join later and/or leave earlier but you would still be required to cover the price of a full week. Please keep in mind that you will need to cover the transportation costs to and from the yacht yourself.

6. Is there a luggage weight limit?

No, but remember that storage space on the yachts is limited so we recommend taking duffle bag type of luggage.

7. Can I book flights through Sailing.hr?

No, this service isn’t provided.

8. Can I buy Ultra Europe tickets through Sailing.hr?

Yes, for more information contact us directly.

9. Do I have to follow the Sailing.hr route?

We tend to keep all the boats together on the route but slight detours are possible in agreement with your skipper.

10. Do you have any age restrictions?

Our guests need to be 18 or above to book.

11. What is the average age on the Sailing.hr Yacht Week?

All age groups are welcome, but a rough average tends to be between 20 and 35 years of age.

12. How many yachts will there be in the flotilla?

This depends on how many bookings we get, therefore we cannot guarantee a specific number of yachts during a certain week.

13. How much experience do you have?

We’ve been organising sailing events since 1997. In the past, it used to be competitive regattas with a party and fashion show on land. We realized that people want to combine swimming, sun, parties, sailing and they want to enjoy the beauty of the islands. In 2009 we started organising Yacht weeks.

14. How often do you organize private parties?

Our private parties are organized in secluded bays 2-3 times throughout the week during daytime. It depends on the week and on the weather conditions at sea.

15. Can I join a party even though I won’t be sailing with the Sailing.hr flotilla?

Only people that have booked with Sailing.hr can join the parties.

16. Can you give me an estimated cost for the week?

The cost for the week depends on the yacht you choose. All available yachts with prices and a guide with additional costs are available on our website. You will have to pay for flights, transfers (that are not included in the price), food and drinks off and on board, island tours yourself. As an example you will spend a similar amount daily as you would on any other holiday. But then you can make it cheaper if you choose to eat all your meals on the yacht.

For cabin bookers this is slightly different as the Skipper and Hostess are not optional. For the full list of differences click here.

Booking Info

1. How can I join Sailing.hr?

Book a yacht with a group of friends.

Book a cabin with a friend.

2. How do I log into my booking?

This service is coming soon. In the meanwhile, please check your booking confirmation or contact us at info@sailing.hr for all your booking related questions.

3. After making the booking when do I need to pay for the yacht?

The first payment is due within 24 hours of making the booking. The date of the remaining payments depends on the event and week you are going in.

4. When do I receive the joining instructions?

2 weeks prior departure, you will receive the joining instructions to your e-mail or booking profile with all the information relevant for your yacht week.

5. When is the cut-off date for adding new crew members to my yacht (Yacht Bookers)?

The crew list needs to be finalized 2 weeks before your departure.

6. What is the Crew List?

The Crew List is a register with the Croatian Marine authority. All yachts need to have a valid Crew List sent in one week ahead to be able to sail.  Name and surname, birth place, birth country, nationality, date of birth, type of identification document and passport number are all required fields within the Crew List.

7. Can I show up on site and join a crew without any previous arrangements?

No, this is not possible as the charter companies need to prepare and submit the crew lists to local maritime authorities a week earlier.

8. What’s a security deposit and why do I need to pay it?

Everyone who books a yacht or a cabin needs to pay a deposit. You can choose to pay the deposit either by credit card or in cash. The deposit is a kind of insurance that you pay to the charter company during check-in. It is used as security against any damages caused to the yacht during the week. If there is no damage done at check-out of the yacht by the end of the week you will be refunded the entire amount. The full price of the security deposit can be divided between everyone on board.

Please bear in mind if you make payment by your credit card, the hold on your credit card will be released by the charter company upon check-out, but sometimes it takes even a month for the funds to be credited back to your credit card.

9. What do Ultra VIP tickets include?

Benefits include:

  • Access to the private VIP viewing platform, with unobstructed main stage views, lounge area and bottle service
  • Separate VIP entrance
  • Dedicated VIP toilets and washrooms

Skippers & Hostesses

1. When will the skipper/hostess be assigned to our yacht?

The skippers and hostesses will be assigned to your yacht no later than two weeks before departure.

2. Would choosing a hostess affect number of spots showing on the booking page?

Yes, the booking page will withdraw 2 spots from the total of spots available at your yacht the moment you chose to have a hostess on board.

3. What happens if I remove a hostess or a skipper from my booking?

To cancel a hostess or a skipper, please contact us directly at info@sailing.hr. If you remove a hostess or a skipper from your booking while still not having settled all your instalments, you will be required to pay an additional 80 Euro penalty fee. After you have completed your payments it is no longer possible to cancel a skipper or hostess.

4. Can I request a specific skipper/hostess?

It is possible to ask for a specific hostess or a skipper by sending us an e-mail to info@sailing.hr, however there is a charge of 50 Euro for this specific request.

5. What are our obligations towards the skipper?

The skipper is there to manage the sailing yacht, keep an eye on maritime meteorology and all other aspects of navigation. Your skipper will inform you about safety procedures, which you need to obey while on board. The skipper needs to have his own bed on the yacht. Make sure you treat them like a king or a queen and in return they will help out whenever you need it! If you are happy with the skipper’s service, it is customary to leave a tip by the end of the week.

6. Where can I find more information about required skipper licenses if I want to be a guest skipper?

Please take a look here.

7. How can I change my booking to be a guest skipper?

You can change to a guest skipper anytime before you finalize your payment plan for an administrative fee of 80 Euro. Just send an email to info@sailing.hr and we will help you sort this out.

8. How do I get in contact with my hostess before the event?

You will be able to view the hostesses contact details on your booking and get in contact a few weeks before your event starts so that you can discuss special requests, menus, and anything that may come up.

9. How much does a hostess cost?

Hostess’s costs 650 Euro. If you were happy with her service, it is customary to tip your hostess.

Croatia Travel Info

1. Do I need a visa to enter Croatia?

Please check the following website to find out.

2. What currency is used in Croatia?

The official currency in Croatia is the Kuna (HRK). Despite being part of the EU, Croatia hasn’t adopted the Euro yet. At major tourist hubs there are plenty of exchange bureaus.

3. How do I get from Split Airport to the marina?

There’s a few ways you can actually get there.

Taxi service:

Taxi from the Airport ranges from 200 Kuna to 250 Kuna.

Public transportation:

For Marina Kaštela, hop on the No. 37 service towards Split. Make sure to get off at the 8th stop in Kaštel Gomilica.

For ACI Split hop on the No. 37 service towards Split. Get off at the Central bus station in Split (last stop). From the Central bus station you can take a Taxi or you can walk for approx. 20 minutes.

For Marina Baotić hop on the No. 37 service towards Trogir. Get off at the third stop and walk for approx. 15 minutes (or take a taxi) to reach Seget Donji.

For ACI Trogir hop on the No. 37 towards Trogir. Get off the bus in Trogir (last stop) and walk for approx. 10 minutes to ACI Trogir (you would cross two bridges).

For SCT Trogir hop on the No. 37 service towards Trogir. Get off the bus in Trogir (last stop) and walk for approx. 15 minutes to SCT Trogir (you would cross two bridges).

At present, Sailing.hr is not organising transfers from the airport to the marinas or back.

Yacht Life

1. Are there ATM’s anywhere? Where can we take out money while at sea?

You will find ATM’s in every town/place we go, except uninhabited bays.

2. Is there a supermarket close to the starting marina?

We recommend that you stock your boat with food and drinks on the mainland as the shops on the islands are pricier.

Marina Kaštela – There is a large supermarket in walking distance from the marina. Make your purchases after the check in with the charter company.

Marina Baotić – After you check-in with the charter agency, take a 5 minutes taxi drive to Trogir and buy your food and drinks there.

ACI Split – the marina is located almost in the city centre of Split, so you can find a small and large supermarket in walking distance.

ACI Trogir and SCT Trogir – Marinas are located next to each other close to the city centre of Trogir, so you can find a small and large supermarket in walking distance.

3. Is there a place in the marina where I can store my luggage?

Marina Kaštela, Marina Nava, Marina Baotić and SCT Trogir provide luggage storage spaces.

4. What outlets or voltage will be available on the yacht?

The 220V European outlets can be used only when the boat is docked in marina and connected to power from the shore or when the boat is running its engine. In other cases you can bring a car charger adapter with you as there is a 12V outlet also available on the boat.

5. Will there be linen and towels provided on the yacht?

Yes, but beach towels are not included.

6. Is there air conditioning available on the yacht?

The yachts do not provide AC by default, only large monohulls and some of the catamarans have AC. Check in the yacht descriptions if your yacht has this feature.

7. Is there a shower on the yacht?

Yes, but water supply is limited so take advantage of the showers in the marinas when possible.

8. Is there a fridge on the yacht?

Yes, there’s a small fridge with limited space on each yacht. Be careful not to buy easily spoiled food in bulk (i.e. meat, cheese, milk). Rather complement your food supplies with such food along the way.

9. What can I do in the ports?

Your skipper and/or hostess will be able to tell you everything about your port of call. What we propose is, that once on land, you explore as much as possible and the best way to do that is to rent a scooter, a bike, a car or even a jet-ski. If you want to go for guided tours please ask your skipper and/or hostess for assistance.

10. Is there a possibility to rent a motor yacht?

No, our flotilla consists only of sailing boats.

Gender Ratio (Yacht Bookers Only)

1. Do I need to choose how many girls and guys I will have on my yacht when I book?

Yes, you need to set the crew ratio when you book your yacht. If you are not sure about the gender of your crew, we would advise you to book with the maximum number of guys allowed as you can always swap a guy for a girl but not the other way around.

2. Can I book a yacht with only guys?

We make restrictions only when we see there are too many guys booked on a week. This may happen after a few weeks or a few months, so we recommend to book as early as possible. The reason we are so restrictive is due to the fact that a lot more guys than girls would like to book and if we would allow all of them to join, the events wouldn’t be fun for everyone.

3. Can I make changes in the crew ratio?

Yes, contact us by mail at info@sailing.hr for any changes you wish to make. Please bear in mind that you need to maintain the minimum amount of girls that you listed when you booked the yacht. You can swap a guy for a girl but not the other way around.

4. Can I add a guy to my booking as long as I meet the 50/50 gender ratio in my crew?

Ratio restrictions are added to future bookings when we see that we have a higher number of guys booked for that specific week, therefore you will need to stick to the ratio you booked with. The only way to add another guy is if you add another girl as well.

5. Can I add more girls to my booking?

Yes, there is no problem reducing the amount of guys on your booking in favour of girls. Just send an email to info@sailing.hr and we will help you.

Cabin Bookings

1. What type of yacht will I be on?

Two weeks before the event, you will receive an email with the exact details about the type and name of the yacht. Usually cabin booking yachts are 13 m in length consisting of 4 cabins, meaning you will be sharing with 6 other people + skipper and hostess, but depending on how many bookings we have that week, the yacht might be smaller or bigger.

2. We are 4 people in total that would like to be on the same yacht, is it possible?

Yes, if we have availability. Six is the max number of travelers that can be accommodated on the same boat. Please contact info@sailing.hr and we’ll see if it’s possible for the week you are interested in.

3. What gender ratio will there be on my yacht?

We aim to have a 50/50 gender ratio on all cabin booking yachts. This depends on how many bookings we get and therefore we cannot guarantee that this will be the case on all yachts.

4. When will I know who I will be sharing the yacht with?

Two weeks before the event starts you will get an email with all the necessary information. There you will be introduced to the other guests on your yacht and have the chance to connect with them.

5. What if I have food alergies?

The Sailing.HR staff will contact you about 2 weeks before the event starts to ask you about any food allergies you might have.

Payments / Cancellations

1. Where do I pay?

The option to log in to your booking will be available soon. In the meanwhile, check your booking confirmation for a detailed instruction on how to pay. For any questions, please ask at info@sailing.hr.

2. What happens if the first invoice isn’t paid on time?

If we don’t receive the first installment within 24 hours your booking will get cancelled.

3. Can I get an extension for the 1st payment?

No. You need to pay the first invoice within 24 hours of booking in order to secure the yacht. The booking is not fully confirmed until we have the full amount of the first invoice.

4. How do we split the payment amongst our crew?

When booking a yacht, usually it is one person that is the main contact responsible for that booking and payment plan. If you wish to receive multiple payment links so that everyone in the crew pays their own share, you may request this service free of charge on this mail: info@sailing.hr.

5. How do I know when to pay my installments?

Check your booking confirmation for all the information regarding your payment plan. The service to login to your booking account will be coming soon.

6. Can I pay by wire transfer?

Yes, further information is detailed here.

7. Will the charter company withdraw the deposit from my card or only put it on hold?

The money should just be on hold and then it depends on your bank how many days it will take before you can access the money again after the charter company has released it at your check-out. Some banks do it instantly and some banks hold them for a few weeks.

8. If you lower the cost on a similar boat to the one I booked am I allowed to swap for a cheaper option?

You can’t transfer your booking to another yacht after your reservation is finalised.

9. Will I get my money back if I cancel my yacht booking?

The amount, if any, that you will get back if you cancel your booking depends on how close to your departure the cancellation is made. You can find more info in our Terms and Conditions and here.

10. I cannot join my crew, can I get a refund for my spot (Yacht Booking)?

You will need to resolve this issue within your crew. Unfortunately, we cannot refund your part as we don’t make individual refunds. Your crew needs to pay for the yacht in full, no matter how many people there are on it in the end.

11. I want to cancel my spot, can I get a refund (Cabin Booking)?

The refund is determined by the booking cancellation policy.